Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the online gaming platform operated under the brand name kis711, accessible at https://kis711.cam ("the Platform", "the Website", "our Services"). These Terms form a legally binding contract between you ("the User", "the Player", "you") and kis711 ("the Company", "we", "us", "our").

By accessing the Platform, creating an account, making a deposit, participating in any game, or otherwise using any feature of our Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any other supplementary policies or rules that may be published on the Platform from time to time.

If you do not agree to any part of these Terms, you must immediately cease using the Platform. Continued use of the Platform following any updates to these Terms shall constitute acceptance of the revised Terms.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the individual user account registered by a Player on the Platform.
• "Balance" means the total funds held in a Player's Account, comprising Real Money and any eligible Bonus Funds.
• "Bonus" means any promotional credit, free bet, rebate, cashback, or other incentive awarded to a Player subject to applicable Bonus Terms.
• "Bonus Terms" means the specific wagering requirements, expiry windows, maximum bet limits, game contribution rates, and cash-out caps attached to any individual Bonus offer.
• "Deposit" means a transfer of funds from a Player to their Account on the Platform.
• "KYC" means Know Your Customer — the identity verification process required by the Company before processing certain transactions.
• "Platform" means the kis711 website, mobile site, and any associated applications or services.
• "Player" or "User" means any individual who accesses the Platform and holds a registered Account.
• "Real Money" means funds deposited by the Player using a supported payment method, as distinct from Bonus Funds.
• "Wagering Requirement" means the total monetary value of bets that must be placed before Bonus Funds or Bonus-derived winnings become eligible for withdrawal.
• "Withdrawal" means a transfer of funds from a Player's Account Balance to a designated payment method held by the Player.

To register an Account and use the Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the Platform:

1. You must be at least 21 years of age. kis711 strictly enforces a minimum age requirement of 21 years for all players. This requirement applies regardless of any lower age of majority applicable under local law.
2. You must be a natural person acting in your own name and on your own behalf. Corporate entities, trusts, and third-party agents may not register Accounts.
3. You must not hold any other active Account on the Platform. Only one Account is permitted per individual, household, IP address, device, or shared financial instrument (including payment card or e-wallet).
4. You must not have been previously self-excluded or permanently banned from the Platform.
5. You must provide complete, accurate, and truthful information during registration and at all subsequent points when providing information to the Company.
6. You must have full legal capacity to enter into this Agreement under the laws of the jurisdiction in which you are located at the time of registration.

4.1 Registration Process

To register an Account, you are required to provide a valid username, a secure password, a functioning email address, and a Malaysian mobile number. You may be asked to provide additional verification information, including your full legal name and date of birth, at the time of registration or at any subsequent point required by the Company's KYC procedures.

4.2 KYC Verification

Before processing any withdrawal, the Company reserves the right to require identity verification in accordance with its KYC policy. Acceptable KYC documents include: a valid Malaysian National Identity Card (MyKad), a valid passport, and proof of address issued within the past three months. KYC verification is typically completed within 15 to 60 minutes during normal operating hours.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your Account credentials with any third party. The Company will not be liable for any loss arising from unauthorised access to your Account where such access resulted from your failure to maintain adequate security measures.

You are required to notify the Company's support team immediately upon becoming aware of any unauthorised use of your Account or any security breach affecting your credentials. Notification should be made via the 24/7 live chat function or by email to [email protected].

4.4 One Account Policy

Each Player is permitted to hold only one Account on the Platform at any given time. Multiple Accounts held by the same individual — whether using the same or different personal details — will be treated as duplicate Accounts. In such cases, the Company reserves the right to close all associated Accounts and forfeit any Balances, including winnings, held therein.

5.1 Supported Payment Methods

The Platform currently supports the following payment methods for deposits and withdrawals: Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and cryptocurrency transfers (BTC and USDT). Supported payment methods are subject to change without prior notice.

5.2 Minimum Deposit

The minimum deposit amount is RM50 per transaction. Deposits are processed instantly in most cases. The Company does not impose additional fees on deposits, though your payment provider may apply their own transaction charges.

5.3 Withdrawal Processing

Withdrawals to Malaysian e-wallets (Touch 'n Go eWallet, GrabPay, Boost) are typically processed within 5 to 30 minutes of approval. Withdrawals via local bank transfer (Maybank, CIMB, Public Bank, Hong Leong) may take between 30 minutes and a few business hours. Cryptocurrency withdrawals are subject to network congestion and confirmation times.

All withdrawals are subject to satisfactory completion of KYC verification, fulfilment of any applicable Wagering Requirements, and compliance with withdrawal limits applicable to your Account tier.

5.4 Player Funds

Funds deposited into your Account are held separately from the Company's operational funds. Deposits are accepted in Malaysian Ringgit (MYR) as the primary currency. The Company does not pay interest on Player Account Balances.

Bonuses and promotional offers made available by kis711 are subject to specific Bonus Terms which are published alongside each individual promotion. The general principles governing all Bonuses are set out below. Where there is a conflict between these general terms and the specific Bonus Terms for a particular offer, the specific Bonus Terms shall prevail.

• Wagering Requirements: All Bonuses are subject to a Wagering Requirement before withdrawal is permitted. The applicable multiplier is stated on each promotion page. Unless otherwise specified, Wagering Requirements apply to the Bonus amount only. Slots typically contribute 100% toward the Wagering Requirement; table games may contribute between 10% and 20%.
• Maximum Bet During Bonus: While Bonus Funds are active in your Account, the maximum permitted stake per bet is MYR 250 unless otherwise stated. Placing bets in excess of this limit while using Bonus Funds may result in the Bonus being voided and associated winnings forfeited.
• Bonus Expiry: Bonuses must be used and Wagering Requirements met within the validity period specified in the applicable Bonus Terms, typically 7, 14, or 30 days from the date of crediting. Expired Bonuses are automatically removed from the Account.
• Sticky Bonuses: Certain Bonuses are designated as "sticky" (non-cashable). In such cases, only net winnings derived from the Bonus may be withdrawn; the Bonus principal itself will be deducted from the Balance upon withdrawal.
• Maximum Cash-Out: Where a maximum cash-out limit applies to a Bonus, withdrawals derived from that Bonus may not exceed the stated cap, regardless of the Account Balance at the time of withdrawal.
• One Bonus at a Time: Unless explicitly permitted, only one Bonus may be active in a Player's Account at any given time. Claiming a second Bonus while a first remains active may result in the forfeiture of one or both Bonuses.
• Abuse and Fraud: The Company reserves the right to void Bonuses and withhold associated winnings where it has reasonable grounds to believe that a Player has engaged in Bonus abuse, including but not limited to: opening multiple Accounts, collusion, placing risk-free bets using Bonus Funds across multiple platforms, or otherwise acting in bad faith.

All games available on the Platform — including but not limited to slot games, live casino titles (Baccarat, Blackjack, Roulette, Sic Bo, Dragon Tiger), sports betting markets, live football in-play betting, arcade games, fishing games, and lottery products — are subject to the individual game rules published within the Platform's game interface.

The Company uses certified Random Number Generator (RNG) technology for all non-live casino games. Live dealer games are streamed from licensed studio facilities with professional dealers operating under regulated procedures.

With respect to the sportsbook, the Company offers betting markets covering Liga Super Malaysia, FA Cup Malaysia, the English Premier League (EPL), UEFA Champions League, UFC, and a range of other domestic and international sporting events. Minimum and maximum bet limits per event are displayed within the sportsbook interface and are subject to change.

All bets are final once confirmed by the system. Bets placed in error cannot be cancelled or reversed after confirmation. The Company is not responsible for bets placed based on misread odds, connection issues, or user error.

The following conduct is strictly prohibited on the Platform. Violation of any of these prohibitions may result in immediate Account suspension, permanent termination, forfeiture of Account Balance, and referral to relevant law enforcement authorities where appropriate:

• Registering more than one Account for the same individual or household.
• Using another individual's identity, payment method, or personal information to register or fund an Account.
• Engaging in fraudulent activity, including chargebacks, payment reversals, or false dispute claims.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not sanctioned by the Company.
• Exploiting software bugs, errors, or technical vulnerabilities to gain an unfair advantage.
• Engaging in collusion with other Players to manipulate game outcomes.
• Engaging in money laundering, terrorist financing, or any other activity prohibited under applicable Malaysian or international law.
• Attempting to gain unauthorised access to the Platform's back-end systems, databases, or administrative functions.
• Engaging in Bonus abuse as defined in Section 6 of these Terms.
• Harassing, threatening, or abusing any member of the Company's support team or other players.

kis711 is committed to promoting safe and responsible gambling. We recognise that gambling can become harmful for some individuals and we have put in place a range of tools to help our Players maintain control over their gambling activity.

The following responsible gambling tools are available to all registered Players at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Session Time Reminders: Players may configure alerts to notify them after a set period of continuous play.
• Self-Exclusion: Players may request a temporary self-exclusion period of 24 hours, 7 days, 30 days, 90 days, or permanent exclusion. Self-exclusion requests are processed by the support team and take effect promptly upon confirmation.
• Reality Check: A session summary tool that provides Players with real-time net profit/loss data to support informed decision-making.

Players who are concerned about their gambling behaviour are encouraged to visit the full Responsible Gambling section of this Platform. The Company complies with its responsible gambling obligations and reserves the right to proactively restrict or close Accounts where there are reasonable grounds to believe that a Player may be at risk of gambling-related harm.

The Platform is strictly for players aged 21 years and above. Any Player found to be under the age of 21 will have their Account immediately closed and any funds deposited will be returned where legally permissible, with any winnings forfeited.

All content, materials, and intellectual property available on the Platform — including but not limited to the kis711 brand name, logo, website design, graphical interface, software, game content, text, images, audio, video, and promotional materials — are owned by or licensed to the Company and are protected by applicable copyright, trademark, and intellectual property laws.

No part of the Platform's content may be reproduced, distributed, modified, adapted, transmitted, displayed, published, or otherwise exploited without the prior written permission of the Company, except where such use is expressly permitted by these Terms or applicable law.

Nothing in these Terms grants you any right, title, or interest in or to any of the Company's intellectual property. Any feedback, suggestions, or submissions you provide regarding the Platform may be used by the Company without obligation, compensation, or acknowledgement to you.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of business opportunity, or any other intangible losses arising from your use of or inability to access the Platform.

The Platform is provided on an "as is" and "as available" basis. While the Company makes reasonable efforts to maintain platform availability and uptime, it does not guarantee uninterrupted, error-free access to the Platform and accepts no liability for losses arising from temporary outages, maintenance windows, or technical disruptions beyond its control.

The Company's total aggregate liability to any Player in connection with these Terms, howsoever arising, shall not exceed the total value of funds deposited by that Player into their Account during the 12-month period immediately preceding the event giving rise to the liability claim.

Nothing in these Terms shall be read to exclude liability for fraud, wilful misconduct, or any other type of liability that cannot lawfully be excluded or limited.

12.1 Termination by the Company

The Company reserves the right to suspend, restrict, or permanently terminate any Player Account — with or without prior notice — in any of the following circumstances: violation of these Terms; suspected fraudulent, abusive, or criminal activity; Account inactivity for a continuous period exceeding 12 months; failure to complete required KYC verification within a specified timeframe; or any other reason which the Company, in its reasonable discretion, considers material.

Where an Account is terminated for cause, any Balance consisting of Bonus Funds or winnings derived from Bonus Funds may be forfeited. Real Money balances will be returned to the Player via their registered payment method, subject to KYC clearance and the absence of any outstanding dispute.

12.2 Termination by the Player

Players may request closure of their Account at any time by contacting the support team via live chat or email. Upon account closure, any remaining Real Money Balance will be processed for withdrawal to the Player's registered payment method, subject to the terms of Section 5.

12.3 Dormant Accounts

An Account is considered dormant where there has been no login activity for a continuous period of 12 months. The Company may apply a monthly administrative fee of up to RM10 to dormant Account Balances, provided that such deductions shall not reduce the Account Balance below zero. The Company will make reasonable attempts to notify the Account holder before applying dormancy fees.

The Company reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to Players via a notice posted on the Platform's homepage or, where applicable, via email to the registered Account address. Non-material changes may be made without individual notification.

The effective date of any revised Terms will be stated at the top of this document. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must immediately cease using the Platform and request Account closure.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which the Company holds its gaming licence. Players accessing the Platform from Malaysia acknowledge that they do so on their own initiative and are responsible for ensuring compliance with all applicable local laws.

Nothing in these Terms limits or excludes any statutory rights you may hold under applicable consumer protection legislation in the jurisdiction where you are ordinarily resident.

If you have any questions, concerns, or disputes relating to these Terms or your use of the kis711 Platform, please contact our support team using any of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat function on the Platform — including all Malaysian public holidays.
• Email: [email protected] — responses are typically provided within 2 to 4 hours.

The Company is committed to resolving Player concerns fairly and promptly. Where a dispute cannot be resolved informally, the Company will provide information on available formal dispute resolution channels upon request.